Effective Date: September 16, 2026

At Digital Tambay, we aim to provide a clear and positive learning experience for all our students. If you have a concern regarding your purchase, payment, course access, or the services provided, we encourage you to contact us first so we can work toward a fair and reasonable resolution.

1. Contact Us First

If you have a concern or dispute, please contact us through our official customer service contact information:

Email: digitaltambayph@gmail.com
Business Name: DIGIRISE ONLINE EDUCATIONAL CONSULTANCY SERVICE
Website: digitaltambay.com

Please provide the following information when contacting us:

• Full name

• Email address used during enrollment

• Date of purchase

• Product or course purchased

• Description of the concern or dispute

• Any relevant supporting information or documentation

We will review the concern and respond within a reasonable period.

2. Course Access and Digital Delivery

Digital Tambay provides digital educational products and online courses.

Once payment has been successfully confirmed, the applicable course access is provided electronically through our designated learning platform. Students may receive an email containing instructions for accessing their purchased course.

Records relating to payment, enrollment, course access, and communications may be maintained for verification and dispute-resolution purposes.

3. Payment Disputes

If you believe that a payment was made incorrectly, duplicated, unauthorized, or otherwise requires review, please contact us as soon as possible so we can investigate the transaction.

We may review relevant transaction records, enrollment records, course access records, and communications to determine the circumstances of the transaction.

4. Refund-Related Concerns

Refund requests and concerns will be handled in accordance with our Return and Refund Policy.

Please review our Return and Refund Policy for the applicable terms and conditions relating to digital course purchases.

5. Good-Faith Resolution

We will make reasonable efforts to resolve customer concerns directly and in good faith.

Where appropriate, we may request additional information or documentation from the customer to help us investigate and resolve the matter.

6. External Dispute Resolution

If a concern cannot be resolved directly between the customer and Digital Tambay, the parties may seek appropriate remedies or dispute-resolution mechanisms available under applicable Philippine laws and regulations.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.

7. Changes to This Policy

Digital Tambay may update this Dispute Resolution Policy from time to time to reflect changes in our business practices, services, or applicable requirements.

Any updated version will be posted on this website with the corresponding effective date.